At ease with intricacy. Crafting results that matter.


Most organizations consist of many moving parts that must work in harmony. Change one part without forecasting the risk or anticipating the impact, and suddenly the watch is keeping less than perfect time. Design Laboratory helps organizations recognize and manage the interdependencies between strategy, people, process and technology. Bringing ideas or products to the marketplace, helping companies navigate change, optimizing CRM with world-class expertise or advising on privacy protection, Design Laboratory consultants have more than outstanding qualifications. They thrive on complexity. They focus on the big picture. They insist on excellence.

Program & Project Management

We manage complex projects designing and implementing processes and tools across multiple groups. Design Laboratory strategy and process experts bridge the gap between an organizations vision and the pragmatic reality of creating a product of service.

Design Laboratory Product Managers can define and drive everything from product specifications to marketing strategy - at every stage of a product lifecycle. Their Business Requirement Documents (BRDs) set strategy and priorities.

Design Laboratory Program Managers use their deep knowledge of technologies and processes to take BRDs and create specifications and roadmaps. In software projects they liaise with developers. Design Laboratory Project Managers build timelines, drive communication, track progress to milestones, and ensure cost-effective and transparent management.

Privacy & Compliance

Our privacy and compliance services include Privacy, Security and Ethics reviews for products, services, events, emails and websites, program management of compliance programs, end-to-end privacy system and process implementations, supplier privacy support, cookie compliance support, Privacy, Accessibility, Security, Ethics and Geopolitical training, technical and non-technical compliance documentation, FAQs and self-help, and compliance inquiry response. We also perform Privacy and Security testing, compliance bug triage & management, and privacy data tagging.

DLI is a gold member of the International Association of Privacy Professionals (IAPP).

Responsible AI

Responsible AI is the ethical, transparent, accountable use of AI, ensuring fairness, safety, and privacy. It emphasizes the importance of AI systems making decisions that align with societal values and human rights, while also being robust and secure against manipulation and errors.

Our Responsible AI services use our deep compliance experience to help our customers build and deploy a Trust-by-Design program, incorporating privacy, ethics, security and inclusion into the development process from inception to release. Our RAI experts partner with you to counterbalance risk, build trust and overcome bias in AI use, applications and systems.

Learning & Readiness

Online learning and training Podcasting and webcasting, modular curriculum design for consumption on the fly - these are the solutions today's leading companies reach for to keep employees connected and effective. Design Laboratory assists with cost-effective systems and services.

When the challenge is to roll out new corporate processes, sales strategies, or technical skill sets across a distributed organization without running up travel costs or productivity losses, Design Laboratory consultants offer exceptionally creative training solutions.

Our instructional designers produce for online environments or the classroom - even smartphones. Content is made more memorable with delivery techniques that leverage the latest technologies. From corporate mergers to software updates, Design Laboratory training solutions make business sense.

Leadership Coaching

Leadership requires a unique set of skills and qualities to be utilized in a fast-paced environment. Some of the biggest challenges modern leaders are facing include bringing vision and a roadmap to the table, managing change, and building a strong team culture. These are just a few examples of the challenges that leaders face today. However, with the right mindset, skills, and support, leaders can overcome these challenges and achieve great things.

Our coaches cultivate learning and uncover hidden talents using a strength-based coaching approach. This allows executive and mid-level managers to draw upon their individual strengths to solve complex problems and create innovative strategies appropriate for their company culture and unique business goals. We provide confidential coaching for both individuals and teams. Our customized coaching is designed to help leaders and their teams work through challenges and optimize their performance.

Applications & Web Development

We specialize in building complex applications databases, and websites. Design Laboratory developers are skilled in transforming a business vision into reality, and apply a broad base of coding knowledge for creating solutions that amaze our customers.

Design Laboratory developers apply a vast knowledge of tools and technologies to design and build creative solutions. From the simplest website to the most complex system integration, our developers have the ability to design, architect, and code using the right technology and language to build solutions that are cost effective, scalable, and easy to use and maintain.

Our developers work closely with Systems Analysts and PMs to ensure that requirements are met and expectations are exceeded. They are customer-focused, technology savvy, and excited about building innovative solutions.

Business Intelligence

Companies today are faced with the growing challenge to use vast amounts of disparate data to manage all aspects of the business, including improved management, streamlined processes and ground-breaking market differentiators.

Design Laboratory business intelligence experts can help compile and interpret big data to drive better decision making, risk management, customer service, and product improvements.

Our data scientists and analysts have deep experience mining data from multiple systems and interpreting the data using probability models, statistics, and predictive modeling to provide strategic insights and creative guidance, resulting in better informed decision-making and innovation.

CRM Diagnostics & Implementation

An instinct for risk assessment and management that minimizes organizational disruption, that quality defines a world-class CRM (customer relationship management) practice. Whether the task is implementing a new CRM system or fixing existing problems, Design Laboratory delivers that world-class expertise.

In its CRM practice, Design Laboratory manages the convergence of sales processes and support technologies - not just building CRM infrastructure, but upgrading sales process design and training staff on the new-generation system.

Any CRM implementation highlights complex cross-dependencies within an organization, and insensitive planning or absent strategic vision can mean chaos. Design Laboratory creates CRM systems for real-life conditions, built not to validate any particular technical approach, but simply to improve an organization's bottom line.